Cookie Policy

What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. They help websites remember information about your visit — such as your login status, preferences, and how you interact with the site — making your next visit easier and the site more useful to you.

Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored for a set period even after you close your browser). Some cookies are essential for the website to work, while others improve your experience or help us understand how people use our platform.

How We Use Cookies

NexusAI uses cookies to operate the platform, remember your preferences, analyze usage patterns, and support our customer success tools. We use both first-party cookies (set by NexusAI) and third-party cookies (set by services like Google Analytics and Intercom).

We do not use cookies for advertising or to track your activity across other websites. All cookies we use are either necessary for the platform to function or explicitly disclosed in this policy.

Types of Cookies We Use

Necessary cookies are required for the platform to function. They cannot be disabled because without them, features like login and security would not work. Functional cookies remember your preferences — like your sidebar state or selected theme — to improve your experience.

Analytics cookies help us understand how users interact with the platform so we can improve it. We use Google Analytics for this purpose. The data collected is anonymized and aggregated — it cannot be used to identify you personally.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close the browser. Note that blocking necessary cookies will prevent you from logging in to NexusAI.

You can also opt out of Google Analytics tracking across the web using Google's opt-out browser add-on. For our analytics within NexusAI specifically, you can contact us at privacy@nexusai.com to request an opt-out.

Third-Party Cookies

Some features of NexusAI use third-party services that may set their own cookies. These include Intercom (customer support chat), Google Analytics (usage analytics), and Stripe (payment processing). These third parties have their own privacy and cookie policies which we encourage you to review.

We do not control the cookies set by third parties. If you have concerns about their tracking practices, you should consult their respective privacy policies or use browser-level controls to block third-party cookies.

Contact

If you have questions about our use of cookies, please contact us at privacy@nexusai.com. We're happy to explain how any specific cookie works or what data it collects.

Cookie Table