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Last updated: April 2025
We collect information you provide directly to us when you create an account, use our services, or contact our support team. This includes your name, email address, company name, and billing information. We also collect information automatically when you use our platform, such as log data, device information, and usage patterns.
Additionally, we may collect information from third-party services you connect to NexusAI as part of your automations. This data is processed solely to execute the automations you configure and is not used for any other purpose.
We use the information we collect to provide, maintain, and improve our services. This includes processing your automations, sending you transactional emails, responding to support requests, and analyzing usage to improve the product. We may also use your information to send you marketing communications about NexusAI — you can opt out at any time.
We do not sell your personal information to third parties. We may share aggregated, anonymized data with partners for analytics purposes, but this data cannot be used to identify you individually.
We share your information with third-party service providers who assist us in operating our platform, such as cloud infrastructure providers, payment processors, and analytics tools. All third parties are contractually required to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, such as in response to a court order or government request. In such cases, we will notify you unless legally prohibited from doing so.
NexusAI uses cookies and similar tracking technologies to operate and improve our service. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand how you use the product. Marketing cookies allow us to show you relevant content across the web.
You can manage your cookie preferences through your browser settings or using our cookie consent tool. Note that disabling certain cookies may affect the functionality of the platform.
We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or compliance purposes.
Automation run logs are retained for 90 days by default on Starter plans, and 1 year on Growth and Enterprise plans. You can request earlier deletion by contacting our support team.
Depending on your location, you may have rights under applicable data protection laws, including the right to access, correct, or delete your personal data. You may also have the right to restrict or object to certain processing of your data, and to receive a copy of your data in a portable format.
To exercise any of these rights, please contact us at privacy@nexusai.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@nexusai.com. Our Data Protection Officer is available for GDPR-related inquiries. Our mailing address is NexusAI Inc., 100 Market Street, Suite 300, San Francisco, CA 94105.