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Get every support request to the right person instantly
Triggers from email, a Slack message in your support channel, or a form submission. All channels feed into one unified workflow.
OpenAI reads the message and assigns: category (bug/billing/feature/general), urgency (low/medium/high/critical), and product area.
A Linear issue is automatically created with the right team, priority level, and labels pre-filled based on the AI classification.
The assigned team member gets a Slack DM with the ticket summary, urgency level and a direct link to the Linear issue.
Yes — we have a Jira variant ready. Just mention it when you set up the template and we will configure it for your project.
You define routing rules during setup — e.g. billing issues go to Finance, bugs go to Engineering Team A. The AI classifies and the rules route.
Agents can reclassify in Linear with one click. Each correction improves future routing accuracy over time.
Yes — auto-reply with estimated response time is an optional add-on step. We can enable it during setup.
Used by 200+ NexusAI clients
SaaS companies with multi-tier support teams
Agencies managing client requests across Slack
E-commerce stores handling order and product issues
Any team where support emails go to one inbox
Automatically enrich every new lead that enters your CRM with company data, LinkedIn profile info, technographic data, and an AI-generated fit score — so your sales team always knows exactly who to call first.
Automatically detect incoming invoices in your email, extract every line item using AI, match them against your purchase orders, flag discrepancies, and log everything to your accounting system — without touching a spreadsheet.